Frequently Asked Questions

Everything you need to know about your Carets experience.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. As soon as your items ship, we will send a tracking number so you can follow your package's journey to your doorstep.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.

How do I find my correct size?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for the most comfortable fit.

What materials do you use in your products?

Carets is committed to quality and sustainability. We use premium, ethically sourced fabrics including organic cotton, recycled polyester, and genuine high-grade leather.

Can I change or cancel my order after it's placed?

We process orders quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.